PRIVACY POLICY
This privacy policy describes how the 2Alpes Tourist Office handles the personal information collected, used and shared when a visitor or customer accesses the https://reservation.les2alpes.com website, in accordance with the revised French Data Protection Act no. 78-17 of 6 January 1978 (known as the "Loi informatique et libertés") and the General Data Protection Regulation ("RGPD") no. 2016/679.
WHAT TYPE OF PERSONAL INFORMATION DOES THE TOURIST OFFICE COLLECT?
The Tourist Office may collect personal information when booking accommodation on the website, such as e-mail address, first and last name, physical address, country, telephone number, means of payment and any optional comments. When an account is created, the user's identifiers will be retained.
In addition, the Tourist Office collects all information relating to your browsing on the site as well as all messages collected via the contact form page.
All personal data collected by the Tourist Office is provided by the user.
FOR WHAT PURPOSES DOES THE TOURIST OFFICE PROCESS YOUR PERSONAL DATA?
Your personal data will be processed for the following purposes:
Creation of a customer database;
Sending out newsletters and other marketing initiatives;
and requests sent using the online form on the website;
Cookie management;
Management of online reservations for accommodation in the 2 Alpes resort;
Management of complaints and refunds for satisfaction surveys;
HOW LONG DOES THE TOURIST OFFICE KEEP YOUR PERSONAL DATA?
The Tourist Office will only keep your personal data for as long as is reasonably necessary:
Carrying out customer satisfaction surveys and studies: the period is 3 years from the last customer contact or 2 years from the closure of the user account by the customer;
Tracing and tracking user browsing: the duration is until consent is withdrawn;
Evaluation of the relevance of content offered and operations implemented: the duration is 3 years from the last contact unless consent is withdrawn;
Newsletter: unsubscribe by clicking on the link at the bottom of the newsletter;
your customer file: throughout the contractual relationship and archived for 5 years from the end of the relationship;
WHAT AUTHORISES THE TOURIST OFFICE TO PROCESS YOUR DATA?
The Tourist Office collects and processes your personal data in compliance with the regulations and only within the framework of the following legal bases:
When you have expressly consented to the processing of your personal data;
The service providers required to supply the services offered by the Tourist Office (courier and transport service providers, etc.);
Subcontractors and partners of the Tourist Office;
Partners and sub-contractors for whom the Tourist Office applies the same data protection obligations as those set out in the contract it signs with any Data Controller.
The Tourist Office does not under any circumstances sell or rent your personal data to third parties and no data is transferred outside the European Union.
WHAT ARE YOUR RIGHTS WITH REGARD TO INFORMATION TECHNOLOGY AND CIVIL LIBERTIES?
We guarantee you the right to access the personal information we hold about you, and to request that this information be rectified, restricted or deleted. You may also request a copy of your personal data or object to the processing of your personal data.
The Tourist Office is responsible for processing your data and has appointed a Data Protection Officer whom you can contact if you have any questions about the processing of your personal data or if you wish to exercise your rights at the following addresses:
By e-mail: dpo@les2alpes.com ;
By post: For the attention of the DPO, 4 Place des 2 Alpes, 38860, 38860 Les Deux Alpes;
For any request or information concerning the exercise of your rights, a copy of your identity document may be requested.
It is essential to indicate precisely the right you wish to exercise, as well as your e-mail or postal address so that we can get back to you. The Tourist Office will respond to this request within one month, unless there are particular difficulties.
You retain the right to lodge a complaint with the supervisory authority on its website, via the following link: https://www.cnil.fr/fr/plaintes or by postal address: Service des Plaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
CHANGES TO THE PRIVACY POLICY :
The Tourist Office reserves the right to modify this privacy policy at any time, so we invite you to consult it frequently. Amendments and clarifications will take effect as soon as they are published on the website. If you have any questions about this privacy policy, you can contact us by sending an e-mail to the following address: dpo@les2alpes.com.